About Us

Through our network of over 1,600 stores, 22,000 colleagues serve five million customers every week.

Careers
With our flexible model we are focused on bringing the best product offer, and convenient services, to all the local communities we serve, so we can achieve our vision to be your neighbourhood’s favourite shop.
Clock

Warm and friendly

When we ask our customers what they like best about McColl’s, they tell us it’s our warm and friendly colleagues, most of whom live locally.
Clock

Little and often

Being at the heart of neighbourhoods, with long opening hours, means we’re a convenient choice for lots of our customers.
Clock

Fresh and tasty

With essential food and groceries, fresh fruit and vegetables, ready meals and freshly prepared food-to-go, our stores cater for a wide range of customer needs.
Clock

Range and services

From Post Offices to Amazon lockers and Collect+ points, bill payment services, home news delivery, cash machines and national lottery terminals, we’ve got it covered.

Where we are

We serve communities right across the UK. We operate 1,279 McColl's branded convenience stores as well as 332 newsagents branded Martin's, except in Scotland where we operate under our heritage brand RS McColl. Our sites are chosen carefully and most of our stores are close to residential areas, in neighbourhoods and villages, where customers really value all that our stores offer.

1,611 stores in the McColl's Retail Group portfolio in 2017

Our History 1901

The famous Scottish footballer Robert Smyth McColl opened the first RS McColl in 1901 with his brother Tom.

1973

The Group was founded in 1973 in vending operations and grew to become the established leader in these markets.

1994

By 1994 the Group was involved in retail through its ownership of the long standing Forbuoys chain of newsagents. In 1994 the strategy to convert to convenience was launched and the Group’s first food based stores were opened.

For buoys shop front

1998

In 1998 the Martin’s chain of newsagents and convenience stores was acquired. Martin’s was the owner of R S McColl, a brand with strong heritage in Scotland dating back to 1901. The combination of Forbuoys and Martin's created the largest neighbourhood retailer in the United Kingdom.

2000

In the early 2000s the Group sold its vending interests to focus entirely on retail operations, where the strategy continued to be to open convenience stores.

2005

The Group completed a secondary buy out in 2005 and consolidated its existing store fascias into the core brands of McColl’s for convenience and Martin’s or R S McColl for newsagents.

2014

In February 2014 the Group achieved a successful listing on the main market of the London Stock Exchange.

2016

In 2016 McColl's opened its 1,000th convenience store meeting the target it set in 2014 when it listed on the London Stock Exchange.

2017

In 2017 the Group acquired and integrated 298 quality convenience stores from the Co-op and its annual sales surpassed £1bn for the first time. It also signed a groundbreaking supply partnership with Morrisons.

2018

In 2018 the Group launched the Safeway brand of fresh food and groceries as it began its transition to Morrisons supply.

We are committed to operating responsibly

Being a good neighbour

We will only achieve our vision to be your neighbourhood's favourite shop if we are a good neighbour in all respects, and that means managing our environmental impact, supporting local communities and looking after our colleagues.

Through the ‘Making a Difference Locally’ scheme, where a proportion of sales we make on selected products are donated to a charity fund, we have supported over 500 local organisations, charities and good causes.

 

Making all the difference

Excellent customer service is essential to the success of our business and that’s why it’s a strategic priority for us. We can only deliver excellent customer service with the hard work and dedication of our colleagues. We have over 22,000 colleagues, many of whom live locally to our stores which helps give them a strong sense of community, and customers consistently rate us highly on colleague friendliness and helpfulness.

You can read more about what it's like to work for McColl's on our careers page.

Thinking sustainability

As part of our commitment to being a responsible business, we aim to act in a sustainable way, through driving efficiency, reducing waste, recycling
and compliance.

More information about our approach to energy efficiency and waste can be found in our Annual Report.

Policies

At McColl's, we're firmly committed to conducting all our business activities with integrity and with respect for the communities we serve, and the environment.

Read or download our policies and position statements here.

Our Board and management team

McColl’s is headed by an effective Board which is responsible for delivering long-term success in the business. The responsibilities of the Board and the Executive are clearly defined and no individual has unfettered powers of decision.

Our strategic goals

Growing convenience offer

Working with our carefully selected supply partners we offer an ever-greater range of products and services to meet the evolving needs of neighbourhoods across the UK.

Excellent customer service

Understanding customers and doing everything that we can to meet their everyday needs is at our core. We strive to build loyalty and strengthen our reputation in the neighbourhoods we serve, by providing a warm and friendly welcome along with a host of services that make the lives of our customers easier.

Increase neighbourhood presence

We will grow our neighbourhood presence by strengthening our brand and acquiring new stores. The convenience market remains highly fragmented with plenty of opportunities for acquisition and consolidation.

Our values

We want McColl’s to be a great place to shop and work, and how we behave is important. Our values help guide us and make better informed decisions every day.
Clock

Customer first

We think about our customers when making decisions, and consider the impact on them.
Clock

Simple and consistent

We try to avoid complexity and always look for the simplest way to get things done.
Clock

Caring and compassionate

We always try to do the right thing for our customers, colleagues and communities.
Clock

Community champions

We make the neighbourhoods and communities where we work a better place, giving something back where we can.